Based in UK

Software / platform provider

Affordable & Effortless Customer Feedback Analysis. Capture: use Opinyin's full-featured and brandable native CSAT, NPS® or CES surveys or existing feedback sources such as survey, reviews, social media to capture valuable feedback from any channel. Understand: Opinyin transforms analysed text into insight for each customer's experience, effortlessly identifying their pain and pleasure points supported by industry standard NPS, CES & CSAT scores. Increase accuracy with the unique A.I. derived Comparative Linguistic Analysis Score™, based on how customers say they feel. Action: quickly see the actions you need to drive growth, retain customers and increase referrals. Real time CX Outcome reporting provides an holistic view of performance of key drivers against your desired customer experience goals, at any level of the business.